From beginning to end BayCarpet delivered the promised goods and then some. Being wowed by their online reputation I decided to visit their store in person and was treated very nicely by Joan who took the time to clearly explain the process to me. Then came Phil, who visited my apartment to do the assessment and quoting in such an effective, rapid and professional way... I was wowed again.Finally, on the day agreed for the carpet deployment Fernando and Felix showed up on time and were very professional, thorough and diligent in providing me with a great customer experience.I don't usually write reviews but this one had to be written, because nowadays you rarely find (in NYC at least) a business that ACTUALLY CARES about customer service and delivers it's products and services at such 100% capacity. Thank you again Joan, Phil, Fernando and Felix for the great service and experience you guys have provided me with. My apartment now looks awesome!
I recently bought carpet from Bay Carpet. I called them on a Saturday, met with the sales rep on Monday and they installed it on Tuesday. I had called for quotes from several companies prior to going with Bay Carpet. Bay Carpet's quote was considerably under their competitors. I was impressed by the quality, price and variety of colors and styles offered. I was equally impressed by both the skill and speed of the carpet installers.Everyone I encountered at Bay Carpet was knowledgeable, friendly and helpful. I was very pleased by my experience with Bay Carpet. No pressure, no problems and a job quickly and well done.
I have used Bay Carpet 3 times thus far and I must say they are very professional and responsive. Joan is patient and accommodating. The workers who install the carpet works very fast and the job is neat and I have always been extremely satisfied. My daughter loves the carpet that was just installed in her room.
We are extremely pleased with professionalism, customer service and job completion. We were very detailed in what we wanted, they executed beautifully and helped with decision making along the way.They worked around our schedule while being booked and busy; always making us feel like a priority. We will refer this company to any and everyone in need of any type of flooring installation. If we ever need additional work, we will contact Bay Carpet as they’ve shown themselves to be a top quality company with a level of customer service that is rarely seen but greatly needed and appreciated. Thank you Phil, Sully, Joan and all of the workers who helped see this process through. We wish this company nothing but great success!!
I was very pleased with their service. From the very first day when I spoke to someone by the name of Joan, she ensured me that everything will be fine. She even followed up with me. Suly is great also. They are very professional. The men who installed my carpets were very professional and respectful. I was very satisfied with my carpet installation. I highly recommend Bay Carpet. I will be calling them again to install some more carpets in my home in the near feature.
The team that arrived here on time were excellent. They were professional and there was no issues whatsoever they install vinyl flooring in living room and kitchen. And I also have carpet treads put in and Alex the team boss actually made an areas rug for me out the extra carpet. Plus they moved the island in my kitchen to put the floor underneath. I would highly recommend Bay Carpet. I also have three animals I. The house and was worried how I was going to keep them out of the way. They were done so fast it was no issue.
Bay Carpet did such a wonderful job on my carpet. The installers were on time, very hospitable & quick. I blinked my eyes and they were done. Also, the pricing was excellent. I’ve already referred them to a hand full of family & friends who are looking to have their floors done. I also will be using them again in the near future. I highly recommend.
We've been doing business with Bay Carpet since2008. We continue to do business with them because their work is TOP quality! Their representatives are polite, courteous, patient, and professional. Their prices are also VERY reasonable. We hope to continue to do business with them for MANY years to come! I HIGHLY recommend them for carpet installation.
Phil and the team at Bay Carpet are a phenomenal company. My family and I have used Bay Carpet multiple times and couldn’t be happier with their service. They just recently installed carpet in my new home and did an amazing job. The quality of the carpet is amazing, the customer service is top notch and the installation process went incredibly smooth. The team installing my carpet called before arriving, arrived on time, were clean and respectful and did a beautiful job. I would HIGHLY recommend Bay Carpet to others and look forward to using them again in the future!
Phil was extremely helpful and cooperative during this period. Not only is the carpet excellent quality, the color was exactly what I envisioned. The installers came on time and did an amazing job on short notice. This is my 3rd time working with Phil in Bay Carpet and they will be my official contact source going forward as they offer competitive pricing and deliver excellent service/materials.